All We do is Travel

Generals terms and conditions of Nomago Travel


General terms and instructions for travel packages

I. General terms

The general terms and instructions for travel are an integral part of the contract or ticket/voucher between Nomago, storitve mobilnosti in potovanj, d.o.o. (hereinafter referred to as Nomago) or an authorized agency and the passenger applying for a particular tourist package. The passenger is familiarized with the General terms and instructions upon signing the contract and irrevocably agrees with them. The General terms apply only to tourist packages that are organized by Nomago unless it is explicitly stated that they apply to the packages that are sold by other organizers. In the case of telesales or sales using other forms of electronic communication, the passengers are deemed to have accepted the terms of these General terms and conditions upon ordering the travel package by phone or other means of electronic communication. If the specific terms of business or individual programs state differently than these General terms and instructions, the statement or provision in the program will be applied. The customer or passenger is every person who completed a valid reservation or bought and paid a travel package or other Nomago services. They must act according to these General terms and instructions for travel packages.

II. Application

The passenger can apply for a Nomago organized travel package at any Nomago sales location or at an authorized agency. Nomago and the passenger enter into a contract upon applying. This contract serves as a booking confirmation and contains all the required information about the passenger's travel package or references a travel plan which provides such information. Upon applying, the passengers are required to provide all the necessary personal data and documents that are required by the travel program. They should also pay any application fees and associated costs. When passengers apply in writing, their application will only be confirmed when they return a signed contract to Nomago along with proof of payment for application fees (copy of the transfer order or bank order) within the deadline which is set in the associated travel program. According to the decision and price list of the Association of Tourist Agencies of Slovenia, Nomago will charge standard reservation costs according to the currently valid, accessibly published price list. In case the passenger does not provide the correct information, he or she takes responsibility for any costs or consequences that result from incorrect information. The passenger's application is binding. They can cancel it only in accordance with the cancellation policy. In addition to a written application or signed contract, the following shall be considered a binding application: any order submitted in oral or written form containing the name of the passenger and other participants, credit card number or identification of another payment instrument; any payment of the application fee or a part thereof; any conclusive act indicating that the passenger has submitted a binding application; or any application containing any of the listed information. The contract is concluded from the day Nomago confirms it in writing.

III. Services included in the price of the package

Unless otherwise stated in the program, the price of the package includes the transportation, hotel and catering services listed in the travel program under the heading "price includes", as well as the organization of the trip and the compulsory insurance. It excludes any services that are not explicitly listed under the heading "price includes" and the services that are listed under the heading "the price does not include". Unless otherwise specified in the travel program, the stated prices are prices per person for accommodation in double rooms.

IV. Special services

Special services are services that are generally not included in the price of the travel package (single room, special dietary needs, optional excursions, etc.). They are subject to additional payments (visas, airport fees, etc.) by the passengers unless otherwise stated in the program. If an individual travel package includes special or additional services, the passenger will express interest in those services upon applying, and pay for any extra charges involved. The published prices of additional or special services apply only if such services are ordered and paid for upon ordering and paying for the basic travel package at the sales location. The passenger may pay any special services to the travel manager or Nomago representative in the local currency if such a service is still available during the journey. The locally posted price will apply in such cases.

V. Payment 

The payment date is the date when the passenger pays for the journey at the Nomago sales location/authorized agency or the day that Nomago receives the payment to its transaction account. The reservation fee and costs that the passengers pay upon applying are 30 % of the total price of the travel package or equal to the sum that is stated in the travel program. The passenger shall pay the rest of the amount at least 14 days before the journey begins or as stated in the program. If the passengers or their application location do not pay the travel package price within the stipulated payment deadline, it is considered that they canceled the travel package and cancellation terms from these General terms and instructions for travel packages will apply. Prompt and correct payment of the journey, application fee, and costs guarantee the participation or slot in the travel package or journey according to the conditions within these General terms and instructions for travel packages or according to the special business terms or program terms. The passenger is obliged to present proof of payment (contract/voucher and/or payment receipt) upon departure or the person responsible for the journey may refuse to accept the passenger for the journey or travel package. Payments are accepted in cash or other stipulated means of payment. If the travel package or other Nomago services are paid in cash or not paid in cash (credit cards, maestro, BA, ...), Nomago cannot pay out cash to the customer in any case, as stipulated in the conditions of non-cash payment means of financial institutions, but the passengers may request a credit note. If they are eligible for it, the agency will transfer the money to the passenger's transaction account. When an authorized tourist agency reserves the travel package in the passenger's name, the same provisions apply.

VI. Pricing

The prices of the journey are determined in the travel or vacation program and are valid from the program publication date. Nomago reserves the right to change the price if exchange rates or pricing of the carriers that influence the price of the journey change in accordance with the obligations law and regulations within the Republic of Slovenia. Nomago will notify the passenger about any change in the price of the journey. Nomago may stipulate in the program that the passenger will pay for services which will be provided on location. Nomago does not act as an organizer or intermediary in such cases, but merely provides information. Passengers should address any complaints or claims in such cases exclusively to the service provider on location. Nomago may specify the price of the travel package in the program, while explicitly stating that the price may be reduced if a certain number of passengers apply or other well-defined conditions are met. Such a provision does not guarantee in any case that the conditions for such a lowering of the price will be met, and the passenger cannot withdraw from the contract because the conditions for the price reduction were not met. Nomago may specify the price of the travel package in the program, while explicitly stating that the price may be increased if a certain number of passengers apply or other well-defined conditions are met. The passengers may apply at the optimal - reduced price, but they are aware and irrevocably agree to pay the difference between the price for the optimal and the price for the minimal number of passengers. If a smaller number of passengers join the journey, Nomago will notify the passengers about the changed conditions at least a week before departure. Such provision should never mean that conditions for the increase in the price of the package will be met and that it is anticipated in the travel program or certificate. The passenger can withdraw from the contract if the price increases more than ten percent from the price that was agreed upon without paying any damages. The organizer will return the paid amount to the passenger. Any discounts and benefits are mutually exclusive and are not cumulative. If several discounts are available, the passengers can chose the discount that suits them best. If the tour operator determines that they need to significantly change any of the essential conditions in the contract before departure, they are obliged to notify the passengers as soon as possible, so they can make the appropriate decision, in particular, to withdraw from the contract without paying damages or to sign an annex to the contract. The consumers must inform the travel organizer or seller about their decision without undue delays.

VII. Travel documents

Any passenger traveling abroad must have a valid passport or other valid documents that can be used for entry into a particular country. If the destination country requires that the document is valid for a certain period on the date of entry, the passenger is obliged to observe any such requirements. Nomago shall not be liable for any inconvenience or forcible termination of the trip that may arise in connection to any such situation. The passenger is obliged to obtain visas for the countries that he/she visits on the trip and perf any compulsory vaccinations that are required by such countries by the deadline that is set in the program. If the passenger does not fulfill such obligations, Nomago will act according to the cancellation policy for passengers. If the passenger does not provide the necessary documents for acquiring the visa within the deadline in the program or the contract, it is deemed that the passenger will arrange the visa by himself/herself. According to the requirements in international passenger transport (air transport, sea transport, buses...), the passenger is obliged to correctly provide any required information about all the participants of the journey which they included in their application. The information that must fully match the information in their official documents that the passengers must carry in accordance with the regulations on crossing state borders and the relevant foreign legislation. If incorrect data causes delays, additional costs or interruptions in the trip, the passenger who caused such events is solely responsible for any cost that is incurred to other participants of the trip.

VIII. Passenger cancellation or change of the travel package

The passenger has the right to partially or entirely withdraw from the contract at any time. If the passenger is unable to attend the journey, he/she may transfer his/her reservation to another passenger who fulfills the requirements or the particular journey. The passenger must notify the tour operator or seller about any such change eight days before the journey starts at the latest, but within the time that enables the passenger to acquire any documents for crossing borders and executing the journey without interruptions. The trip is canceled at the sales location where the passenger applied. If the passenger cancels the package, Nomago has the right to be reimbursed for expenses, connected to the cancellation. The amount of the reimbursement depends on the time at which the passenger submitted the cancellation. If the passenger cancels the travel package, they are obliged to reimburse Nomago for the administrative costs of the reservation, stated on the reservation price list. The reimbursement or cancellation amount depends on the time before the day of starting the service in which the passenger submitted the cancellation or canceled the journey in any other way:

up to 30 days before the start date of the service – 10% of the package price 

from 29 up to 22 days before the start date of the service – 30% of the package price

from 21 up to 15 days before the start date of the service – 50% of the package price

from 14 up to 8 days before the start date of the service – 80% of the package price

from 7 days up to the departure date or start date for the service without canceling the package or in case of not showing up - 100% of the package price

The cancellation fee amount in cases when Nomago is not the organizer is determined in the general terms and conditions or other documents by the organizer. Notwithstanding the cancellation costs specified above, the costs may also be higher when demanded by the conditions for organizing the journey that Nomago must observe according to the valid conditions of sale and the demands of its business partners. If the conditions for the reimbursement upon cancellation are otherwise specified, the conditions set in the program shall apply. Upon cancellation of the journey, the passenger must sign the cancellation document, offered by the seller. If the passengers refuses to sign the document, it will be deemed that the trip wasn't canceled. The passenger may terminate the journey during the journey itself at his/her request by giving a written termination statement. If the passenger interrupts the journey during the journey itself, he/she has no rights to either partial or full reimbursement refund upon return. If the passenger changes the program according to his/her own wishes or refuses to travel according to the program which is an integral part of the contract with Nomago, the passenger is deemed to have terminated the contract during the journey. The passenger is liable for any costs and damages that arise in such cases. If the program is changed according to their own wishes or due to force majeure or other factors without Nomago's fault or irregularities in the service, the passenger has no right to claim any compensation or price reductions. The passenger may change the name or number of passengers, accommodations or travel dates after the contract is concluded if such a change is possible without canceling the travel package. Nomago will charge administration costs for any such changes according to the currently valid reservation price list if additional costs arise. If the package involves airline transfer and services with cancellation costs/different contractors, Nomago will demand reimbursement of the actual cost. 

If the tour operator significantly changes the travel program before completing the contract, they must refund the full paid amount to any passenger who cancels his/her journey because of that.

IX. Resignation fee 

If the passenger predicts upon applying that certain circumstances may arise (involving them or their immediate family) that may prevent him/her from attending the trip, he/she may pay a resignation fee, but seven days before departure at the latest. The resignation fee agreement is valid in the case of unexpected health deterioration or death in the immediate family (spouse, parents, children) and can only be claimed upon submitting relevant proof. The amount of the resignation fee is determined in the travel contract or program and is charged for every passenger in a particular booking or travel contract. The program may specifically determine a different amount of the cancellation fee or that resignation is not possible. Even if the resignation fee is paid, Nomago has the right to the reimbursement of administrative costs specified in the price lists if the passenger cancels the journey. If the passenger does not start their trip on the day that was specified as the beginning of the trip and does not cancel the trip before it starts according, he/she does not retain the right to reimbursement according to the paid resignation fee. If the carrier (airline, bus and similar) does not accept the passenger for any safety or regulatory reason, it will be considered that the passenger did not start the trip and has canceled his/her contract whether such an event occurred at the beginning of the trip or during the trip. The passenger is solely responsible for any damages caused in such cases and cannot claim any refunds based on the paid resignation fee. In other cases of documented force majeure that are not considered events that are covered by the resignation fee and that cause the passenger to cancel their journey or terminate the contract, Nomago reserves the right to the reimbursement of any expenses incurred as well as the reimbursement of the expenses that were incurred by the cancellation itself. Force majeure must be documented by valid official documents and such that it could not have been foreseen or avoided prior to the conclusion of the contract. The resignation fee payment cannot be claimed after the start date of the trip or for any unused part of the journey or vacation (partial cancellation). If the passenger takes out travel cancellation risk insurance at any of the insurance companies, the passenger's rights arising from the cancellation fee will be exercised at that insurance company according to their general terms and conditions.

X. Customs and foreign exchange regulations

The passenger is obliged to comply with all customs and foreign exchange regulations of the Republic of Slovenia, as well as any other countries to which and through which he/she travels. Should the passenger not be able to continue traveling due to non-compliance with the regulations, he/she shall bear all the consequences and costs incurred to him and all other passengers in connection to this.

XI. Cancellation of the trips or program changes

Nomago reserves the right to cancel the journey or change the travel program in accordance with the applicable legislation and reserves the right to cancel the journey no later than 7 (seven) days before the scheduled departure if the trip does not reach the required number of applied passengers. Unless otherwise stated in the program, the minimum number of passengers in a given vehicle is as follows: 

- for travel by bus - at least 45 passengers on the bus, 

- for travel on scheduled flights within Europe - at least 30 passengers in each group, 

- for travel on intercontinental flights - at least 15 passengers in each group, 

- for travel by special airplanes, trains or boats - at least 80% occupancy. 

Nomago reserves the right to terminate the contract in whole or in part if exceptional circumstances arise which could not have been expected, removed or avoided or before or during the implementation of the program if such circumstances could have been deemed by Nomago as a valid reason for not concluding the contract if they existed at the time of the conclusion of the contract. Nomago may terminate the contract or withdraw from the contract and claim damages from the passenger who directly violates the provisions of the contract with Nomago, especially if it is determined that the passenger intentionally provided incorrect information about the number of passengers or their age or when the passenger did not inform Nomago about changes that occurred during traveling. Nomago reserves the right to change the date and time of departure or cancel the trip due to changes in the flight schedule or force majeure and the right to change the travel course if the travel conditions change (new flight schedule, insecure situation in the country causing cancellation of flights, natural disasters or other unforeseen causes that Nomago cannot influence) without providing special compensation under applicable passenger transfer regulations. Nomago cannot accept responsibility for changes to the program that arise due to force majeure during the course of the program. In such cases, it may provide passengers with modified services, according to available possibilities. If Nomago cancels the journey, the passenger has the right to a full refund of the package price. If the journey is canceled by Nomago, the passenger is not eligible for reimbursement of the visa costs for entering the destination country or the cost of vaccinations that are required by the program. Nomago will immediately inform the passenger about any subsequent change in the program. Nomago is not responsible for flight, boat or train delays or changes in the program that may arise because of such delays. If the situation on the location does not permit Nomago to place passengers in the facility that was booked, Nomago may place the passengers in another facility of the same category.

If the tour operator significantly changes the travel program before completing the contract, they must refund the full paid amount to any passenger who cancels his/her journey because of that. If the tour operator significantly changes the travel program during the completion of the contract, the passenger who cancels his/her journey because of this only pays the cost of the services they received up to that point.

XII. Complaints

The passenger must report any irregularities or deficiencies to Nomago's tourist guide on location, directly to the service provider or to the representative or authorized local agency. If the complaint could have been resolved on location (such as cleanliness of the room, unsatisfactory equipment, location of the room and similar complaints), but the passenger did not raise a complaint on location and did not notify the above-mentioned persons, it is deemed that the passenger agreed to the service that was provided, and therefore loses the right to file a complaint requesting a partial refund or payment of damages. The passenger may file a complaint in writing within the statutory time limit of two months. Nomago will not consider any price reduction claims, claims for damages and other claims in the absence of a written complaint. The passenger shall send their written complaint to Nomago d.o.o., Regija zahod, Kidričeva 20, 5000 Nova Gorica, Nomago d.o.o., Regija vzhod, Aškerčeva 20, 3000 Celje or Nomago d.o.o., Vošnjakova 3, 1000 Ljubljana depending on the location where the travel package was purchased. The complaint must be signed and can be filed by each passenger on their own behalf or by a third party that the passenger authorizes in writing. The authorization must be attached to the complaint, otherwise, Nomago will not handle such a complaint. The complaint must be substantiated. The passenger should enclose any relevant evidence and/or the corresponding statements of the hotelier, carrier or other relevant entity about the factual situation which forms the basis for the passenger's claim. This provision shall not apply in the event that Nomago has the right to cancel the travel package or modify the program in accordance with the provisions of these General Terms and Conditions and the legislation.

XIII. Health regulations

According to the regulations of the World Health Organization, the traveler is obliged to vaccinate and obtain appropriate documentation when traveling to certain countries. Vaccination is also mandatory if such a regulation is adopted after the conclusion of the travel contract; this is not a justifiable reason to terminate the contract if there are no contraindications for the passenger's health. The passenger is required to submit a medical certificate in such cases. If certain vaccinations are required in the travel program, every passenger must obtain a suitable document - a yellow international certificate of vaccination. Nomago will not be responsible for any complications or interruptions/cancellations of travel because the passenger does not respect the health regulations of the country to which he/she travels or programs he/she applied for nor for any related costs. Nomago agrees to inform the passenger about any mandatory vaccinations for travel programs where he/she acts as the main organizer.

XIV. Luggage

Luggage transfer is not the responsibility of the organizer, agent or intermediary. They will not be held responsible for destroyed or lost luggage nor will they be responsible for luggage theft and/or theft of other valuables at the hotel. If the luggage is lost or damaged, the passenger shall address the claim directly to the carrier or hotel. The passenger must pay an extra charge to the carrier for special luggage such as bicycles, surfboards, golf equipment, etc. Such payments are generally made directly at the airport upon departure. Such equipment must, in any case, be announced while booking, and the airline reserves the right to refuse such luggage due to the limited capacity of the airplane. The passenger is responsible for any cost or damages incurred in such cases. The price of the luggage and the permissible weight of free luggage are determined by the carrier. The passenger must pay for every additional kilogram on the location in the appropriate currency according to the stipulations of the airline. In the case of air transport, luggage is the sole responsibility of the airline based on international air passenger transport regulations. In case of lost luggage, the passenger fills out the PIR form of the airline that performed the flight and hands it to the airline representative while retaining one copy for himself/herself. Based on the form, the airline pays out compensation according to the rules of international air passenger transport.

Nomago shall not be liable for any theft or damage to the luggage or other personal belongings, valuables and documents of the passenger from any accommodation (hotel rooms, apartments, etc.) or vehicles (airplanes, buses, ships, etc.).

XV. Punctuality of carriers and vehicles 

Nomago shall not be liable for the punctuality of land, sea or air carriers for public transport, scheduled or non-scheduled passenger land, sea or air transport. The liability of the carriers is specified in the contract between the passenger and carrier which is valid when the passenger uses the means of transport. Nomago will not be liable for damages resulting from delays, cancellations or alterations to the schedule of the transport. Nomago reserves the right to change the timetable, types of buses, airplanes, carriers and flight directions (intermediate stops, return through another airport, etc.) due to various technical and organizational reasons. Delays can also occur, most often due to congestion of transport corridors, worker strikes and bad weather, which are outside of the organizer's sphere of influence. Any changes from the previous paragraph will not be deemed a change of the travel program of travel packages since the first and last day of the journey are not meant for rest but are exclusively reserved for arriving at the designation and departure from it along with any related transport. The quality of vehicles is average unless stated otherwise.

XVI. Loss of documents

If the passenger's documents that are required to continue the trip or return home are lost or stolen during the trip, the passenger must provide new ones at their own expense. The passenger may turn to the trip manager for help in handling any formalities in regards to such a case. If the traveler must terminate the trip because the documents were lost or stolen, he/she is not entitled to any kind of reimbursement.

XVII. Notifications prior to departure/start of the journey

The passenger will receive the final notification for the journey one week before departure at the latest. The passenger is obliged to provide the correct delivery address upon applying. The passenger is liable for any damages that may be caused because the passenger provided an incomplete or incorrect address for the purpose of filling out the voucher or contract. Nomago does not normally send pre-departure notices for day trips.

XVIII. Packages where Nomago is not the tour operator 

If Nomago is not a tour operator, it acts as an intermediary. Nomago in such cases forwards any received information to the passenger and helps him/her apply for the journey. The conditions of the application, payment and any cancellation will be in accordance with the valid conditions of the other organizer. Programs, where Nomago is not the main tour operator but just the intermediary, are clearly marked. Such information will also be included on the travel receipt. The passenger may file a complaint to the main tour operator as well as to the intermediary.

XIX. Information

Any information that the passengers receive at the application point cannot oblige Nomago beyond the claims in the program or offer. If any doubts arise, the following will be valid: written offer, written information or written explanation. The application is finished when the passenger makes a down payment. The number of the seat in the bus or journey is awarded according to the order of application. An optional informational sign-up is not considered an application.

XX. Forwarding personal data 

Nomago's processing of passengers' personal data respects the fundamental principles governing the processing of personal data. The concluded travel contract forms the basis for the legitimate processing of the passenger's personal data. The processing of the personal data which was provided by the passenger is necessary for the performance of the travel contract or to organize and execute the journey. The passenger gave consent to such processing before concluding the contract. The processing of personal data mostly involves the collection, storage, and disclosure by forwarding to third parties for the purpose of carrying out the journey which is the subject of the travel contract and the like. 

The provided personal data will only be used for the purpose of organizing the specific trip and will not be processed in any manner that incompatible with this purpose.

The collected personal data is strictly limited to data that are necessary for the organization and execution of the specific journey. They will be immediately deleted from Nomago records when the journey ends unless there is an explicit legal basis for retaining such information.

Nomago's processing of passengers' personal data ensures adequate safety of the passengers, including protection against unauthorized or unlawful processing of the data as well as against unintentional loss, destruction or corruption of such data.

Nomago explicitly informs passengers that due to the organization and performance of the trip, subject to the prior explicit consent of the passenger and in compliance with the basic principles of personal data protection, personal data will be forwarded to other entities or persons, processors (airlines, hotels, other travel agencies, etc.) outside the European Union (third countries) or to international organizations that do not guarantee the same level of personal data protection as is guaranteed in the European Union taking into account the location of the individual trip.

Nomago d.o.o.      Ljubljana, 1. 5. 2018


Generals terms and conditions for the brokerage of services by Nomago Travel

The general terms and instructions of operation are an integral part of the contract or ticket/voucher between Nomago d.o.o. (hereinafter referred to as Nomago) and the Passenger. The Passenger is any person that makes a valid booking or purchase of Nomago services and pays for them and is subject to these General terms and conditions.

Nomago is the intermediary between the passenger and the product or service provider. As such it is responsible for providing any necessary information that the passenger needs for his or her journey. Nomago is not responsible for any individual terms and conditions that are set by product or service providers.
The passenger may obtain information about the products and services that are brokered by Nomago personally at our place of business, via email, phone or on our website. Every product has its own conditions and booking procedures, and the passenger is considered to be familiarized with them upon making the booking.


The passenger may contact Nomago in the manner that is indicated in the previous paragraph if he or she needs an explanation about any documents that are not available in Slovenian, or it will be assumed that he or she is familiar with the context of such documents.

Pricing

Any and all product prices on the websites and promotional materials are strictly informational. The passengers can obtain the exact prices of the individual product at our place of business, by telephone or email. Any prices that the passenger receives in an offer using the aforementioned methods include any applicable fees and extras unless it is stated otherwise due to the nature of the product or service. The pro forma invoice/offer is only valid if paid during the working hours on the day when it's issued. The pro forma invoice is no longer valid on the next day unless this is explicitly stated.

Rezervacije

Upon booking, the passenger is obliged to provide any information (according to the valid travel documents) that is required by the product, submit the documents that are demanded by the product and pay booking costs if required by the product. Booking conditions depend on the conditions of the individual product. These conditions are communicated to the passenger so that he or she can make the decision based on the acquired information. In case the passenger does not provide the correct information upon booking, he or she takes responsibility for any costs or consequences that result from incorrect information.

Some providers offer on-demand bookings ( so-called requests). If such an offer occurs, the passenger is informed about the terms of such booking by the individual provider and is obliged to comply with them if he or she accepts their offer.

Payments

The payment day is the day on which the passenger makes the payment at the Nomago sales location or when Nomago receives the payment to their transaction account. The payment must be evident on the Nomago transaction account within their operating hours. Payments are accepted in cash or other stipulated means of payment. If the services are not paid in cash (credit cards, maestro, BA, ...), Nomago cannot pay out cash to the customer in any case, as stipulated in the conditions of non-cash payment means of financial institutions, but the passengers may request a credit note if they are eligible.

Changes and cancellations

The passenger may request changes to the product or service (such as changing the passengers' names, number of passengers, date, destination ... ) within the scope of the conditions related to the product or service. The passenger is obliged to pay the costs for such changes as stipulated in the conditions of the product or service provider which were communicated to the passenger beforehand, and if such changes are possible for the product or service which was communicated to the passenger in writing or verbally.

The passenger may cancel the product or service in writing at any time, but the cancellation charges will apply from the moment of cancellation according to the terms of each product or service. Nomago and the passenger are bound by the applicable valid conditions by the product or service provider. If the terms of the product or service allow the passenger to receive a partial refund upon cancellation, the passenger is obliged to provide any documents that are required by the product or service provider.

If the passenger predicts upon booking that certain circumstances may arise (involving them or their immediate family) that may prevent him/her from attending the trip, he/she may take out trip cancellation insurance. Trip cancellation insurance is valid in the case of judicial summons, unexpected health deterioration or death in the immediate family (spouse, parents, children) and can only be claimed upon submitting the relevant documentation. The insurance premium is 3.5% of the total product purchase price + 6.5% VAT. The passenger receives the general terms and conditions of the insurance company upon entering the trip cancellation insurance. If the passenger does not start their trip on the day that was specified at the beggining of the trip and does not cancel the trip before it starts according to the terms and conditions, he/she does not retain the right to reimbursement according to their trip cancellation insurance. If the carrier (airline, bus and similar) does not accept the passenger for any safety or regulatory reason, it will be considered that the passenger did not start the trip and has canceled his/her contract whether such an event occurred at the beggining of the trip or during the trip. The passenger is solely responsible for any damages caused in such cases and cannot claim any refunds based on the trip cancellation insurance.

Trip cancellation insurance cannot be claimed after the start date of the trip or for any unused part of the trip (partial cancellation).

Complaints

The passenger may file a complaint in writing within the statutory time limit. Nomago will not consider any price reduction claims, claims for damages and other claims in the absence of a written complaint. The passenger shall send their written complaint to: Nomago d.o.o., Vošnjakova 3, 1000 Ljubljana.

The complaint must be signed and can be filed by each passenger on their own behalf or by a third party that the passenger authorizes in writing. The authorization must be attached to the complaint, otherwise, Nomago will not handle such a complaint. The complaint must be substantiated. The passenger should enclose any relevant evidence and/or the corresponding statements of the hotelier, carrier or other relevant entity about the factual situation which forms the basis for the passenger's claim. If the complaint is addressed to the product or service of an individual provider, Nomago will act on behalf of the passenger and represent his/her interest in resolving individual complaints and provide the provider's response to the complaint. Nomago assumes no responsibility for the products or services of providers since it has no control over them.

Travel documents

Any passenger traveling abroad must have a valid travel document (passport or other valid relevant documents) that may be required for entry into a particular country. If the destination country requires that the document is valid for a certain period on the date of entry, the passenger is obliged to observe any such requirements and comply according to the demands of that country. Nomago shall not be liable for any inconvenience or forcible termination of the trip that may arise in connection to any such situation.

Obtaining visas for the countries that he/she visits on the trip (if such countries require entry visas) and performing any compulsory vaccinations that are required by such countries is also the duty of the passenger. If the passenger is refused entry into a country because their documents were not in order or because of any other obstacle, he/she will have to cover any resulting expenses.

Upon booking the individual products, the passenger shall provide information that must fully match the information in their official documents (passport and identity card). The passenger must carry all such documents with them in accordance with the regulations on crossing state borders and the relevant foreign legislation. If incorrect data causes delays, additional costs or interruptions in the trip, the passenger who caused such events is solely responsible for any cost that is incurred to other participants of the trip.

If the passenger's documents that are required to continue the trip or return home are lost or stolen during the trip, the passenger must provide new ones at their own expense. If the traveler must terminate the trip because the documents were lost or stolen, he/she is not entitled to any kind of reimbursement.

Notifications prior to departure

Passengers will not receive any specific notifications about the trip prior to departure if it is not specifically agreed beforehand. The passenger is liable for any damages that may be caused because the passenger provided an incomplete or incorrect address for the purpose of filling out the voucher or contract.

Health regulations

According to the regulations of the World Health Organization, the traveler is obliged to vaccinate and obtain appropriate documentation when traveling to certain countries. The passenger is obliged to check and comply with the health regulations of the countries to which he/she travels. Nomago will not be responsible for any complications or interruptions/cancellations of travel because the passenger does not respect the health regulations of the country to which he/she travels nor for any related costs.

Punctuality of carriers

Nomago shall not be liable for the punctuality of land, sea or air carriers for scheduled or non-scheduled passenger land, sea or air transport. The liability of the carriers is specified in the contract between the passenger and carrier which is valid when the passenger uses the means of transport. Nomago will not be liable for damages resulting from delays, cancellations or alterations to the schedule of the transport.

List of airlines with their registered offices

You can view the list of airlines along with their registered offices by using the link below:

http://www.iata.org/about/members/Pages/airline-list.aspx?All=true

Other

Nomago shall protect any passenger data we may collect in accordance to the Personal Data Protection Act. By signing the contract, the Passenger consents to the use of such data in order to fulfill the contractual obligations and rights.

All prices already include value-added tax.

The court in Ljubljana has jurisdiction in case of any disputes between the parties.

These general terms and conditions apply to any contracts that are entered into from the date of publication.

i. Airline tickets

If the contract is represented by an airline ticket, general terms and conditions of the International Air Transport Association (IATA) shall be applied. Separate terms and conditions apply for every airline ticket. These are set by the airline and the passenger will be informed about them at the time of purchase by Nomago or earlier. The passenger and Nomago are required to comply with the terms and conditions set by the airline. Nomago is the intermediary between the passenger and the airline and, as such, is responsible for providing the passenger with all the necessary information that they may require. Nomago is not responsible for the individual terms and conditions dictated by the airline.

Airline ticket prices on the websites and promotional materials are strictly informational. The passengers can obtain the exact prices at our sales location, by telephone or email. Any prices that the passenger receives as an offer using the aforementioned methods include any applicable fees and extras. The pro forma invoice/offer is only valid if paid during the working hours on the day when it's issued. The pro forma invoice is no longer valid on the next day unless this is explicitly stated. The price of airline tickets may change daily due to changes in exchange rates and relevant fees. The passenger is informed about this fact upon booking the tickets.

Upon booking, the passenger is obliged to provide any information (according to the valid travel documents) that is required by the airline and pay any booking costs. Booking conditions depend on the conditions of the individual airline for the selected type of airline ticket. These conditions are communicated to the passenger so that he or she can make the decision based on the acquired information. In case the passenger does not provide the correct information upon booking, he or she takes responsibility for any costs or consequences that result from incorrect information. Some airlines enable passengers to enter into so-called waitlists. If such an offer occurs, the passenger is informed about the terms of such booking and is obliged to comply with them if he or she accepts their offer.

The payment day is the day on which the passenger makes the payment at the Nomago sales location or when Nomago receives the payment to their transaction account. The payment must be evident on the Nomago transaction account within their operating hours. Payments are accepted in cash or other stipulated means of payment. If the payment was not handled in cash (credit cards, maestro, BA, ...), Nomago cannot pay out cash to the customer in any case, as stipulated in the conditions of non-cash payment means of financial institutions, but the passengers may request a credit note if they are eligible.

The airline reserves the right to change the date and time of departure or cancel the trip due to changes in the flight schedule or force majeure and the right to change the travel course if the travel conditions change (new flight schedule, insecure situation in the country causing cancellation of flights, natural disasters or other unforeseen causes that Nomago cannot influence) without providing special compensation under applicable passenger transfer regulations.


If the airline cancels the flight, the passenger has the right to a full refund of the price paid. If the flight is canceled, the passenger is not eligible for reimbursement of visa costs for entering the destination country or the cost of vaccination that is required by that country. Nomago is not responsible for flight delays or changes in the travel plan of the passengers that may arise because of such delays.

Changes and cancellations

The passenger may request changes to the journey (such as changing the passengers' names, number of passengers, date, destination ... ) within the scope of the conditions that are determined by the airline for the selected airline ticket. The passenger is obliged to pay the costs for such changes as stipulated in the conditions of the airline which were communicated to the passenger beforehand, and if the flight ticket allows for such changes which were communicated to the passenger in writing or verbally.

The passenger may cancel the airline ticket in writing at any time, but the cancellation charges will apply from the moment of cancellation according to the terms of the airline for the chosen airline ticket. Nomago and the passenger are bound by the applicable valid conditions of the airline. If the terms of the product or service allow the passenger to receive a partial refund upon cancellation, the passenger is obliged to provide any documents that are required by the airline.

Luggage

In the case of air transport, luggage is the sole responsibility of the airline based on international air passenger transport regulations. If the luggage is lost or damaged, the passenger shall address the claim directly to the airline. The passenger must pay an extra charge to the airline for special luggage such as bicycles, surfboards, golf equipment, etc. Such payments are generally made directly at the airport upon departure. Such equipment must, in any case, be announced while booking, and the airline reserves the right to refuse such luggage due to the limited capacity of the airplane. The passenger is responsible for any cost or damages incurred in such cases.

The transport of luggage is free up to a certain weight, specified by the airline. The passenger has the right to carry a certain amount of luggage free up to a certain weight (according to the stipulations of the airline), and the passenger must pay for every additional kilogram on the spot in the appropriate currency or according to the stipulations of the airline. Children under 2 years old are not entitled to free luggage. In the case of air transport, luggage is the sole responsibility of the airline based on international air passenger transport regulations.

If you have any questions about the specific rules for allowed luggage and the exact prices of extra luggage, please contact travel@nomago.si or call +386 1 439 16 90.

In case of lost luggage, the passenger fills out the PIR form of the airline that performed the flight and hands it to the airline representative while retaining one copy for himself/herself. Based on the form, the airline pays out compensation according to the rules of international air passenger transport.

Nomago shall not be liable for any theft or damage to the luggage or other personal belongings, valuables and documents of the passenger from any vehicles (airplanes, buses, ships, etc.).

Punctuality of carriers

Nomago shall not be liable for the punctuality of land, sea or air carriers for public transport, scheduled or non-scheduled passenger land, sea or air transport. The liability of the carriers is specified in the contract between the passenger and carrier which is valid when the passenger uses the means of transport. Nomago will not be liable for damages resulting from delays, cancellations or alterations to the schedule of the transport.

ii. STAy Student (accommodations, tours, transfer) & Exclusively Hotels

Upon booking, the passenger is obliged to provide any information (according to the valid travel documents) that is required by the product, submit the documents that are demanded by the product and pay booking costs if required by the product. Booking conditions depend on the conditions of the individual product. These conditions are communicated to the passenger so that he or she can make the decision based on the acquired information. In case the passenger does not provide the correct information upon booking, he or she takes responsibility for any costs or consequences that result from incorrect information. Some providers offer on-demand bookings ( so-called requests). If such an offer occurs, the passenger is informed about the terms of such booking by the individual provider and is obliged to comply with them if he or she accepts their offer.

The payment day is the day on which the passenger makes the payment at the Nomago sales location or when Nomago receives the payment to their transaction account. The payment must be evident on the Nomago transaction account within their operating hours. Payments are accepted in cash or other stipulated means of payment. If the services are not paid in cash (credit cards, maestro, BA, ...), Nomago cannot pay out cash to the customer in any case, as stipulated in the conditions of non-cash payment means of financial institutions, but the passengers may request a credit note if they are eligible.

After the booking is made and payment is completed, Nomago issues a travel voucher that acts as a receipt of the booking and the payment of the product or services. The passenger must always carry the voucher as the receipt of the booking and payment since the provider of the product and service is not obliged to accept them without the voucher.
Nomago is the intermediary between the passenger and the product or service provider. As such it is responsible for providing any necessary information that the passenger needs for his or her journey. Nomago is also not liable for any claims, losses, damages, costs or expenses in the case of injury, accident or death, damage or loss of luggage or other property, dissatisfaction, disappointment, nervousness or frustration resulting from:

a) third party errors;

b) mechanical failure, government action, weather, or other factors over which Nomago has no control;

c) failure of the passenger to obtain all the necessary documents;

d) the passenger's inability to follow instructions which include, but are not limited to, check-in, check-out, baggage handling;

e) cancellation or modification of the travel offer for any reason;

f) any physical limitations or health problems of the passenger.

Changes and cancellations

The passenger may request changes to the journey (such as changing the passengers' names, number of passengers, date, destination ... ) within the scope of the conditions that are set by the provider of the product or service. In addition to any cost of the product or service, the passengers must pay a fee of €35 for every change and any other expenses which are charged by the provider of the product or service which were communicated to the passenger before or upon payment. Any changes must be made at least 1 week before departure or within the deadline which is set by the provider of the product or service.

If the passenger cancels more than 72 hours prior to departure, the cancellation fee is €25 for the issued voucher plus any other cancellation charges which are charged by the provider of the product or service and which were communicated to the passenger before or upon payment. If the terms allow the passenger to receive a partial refund upon cancellation, the passenger is obliged to provide any documents that are required by the product or service provider or Nomago. If the passenger cancels less than 72 hours prior to departure, he/she loses the entire purchase price.

The passenger must cancel in writing at Nomago and not directly at the product or service provider. This can be done via email, fax or registered mail. The cancellation is not final until the passenger receives its confirmation from Nomago.

Complaints

The passenger may file a complaint in writing within the statutory time limit. Nomago will not consider any price reduction claims, claims for damages and other claims in the absence of a written complaint. The passenger shall send their written complaint to: Nomago d.o.o., Vošnjakova 3, 1000 Ljubljana.

The complaint must be signed and can be filed by each passenger on their own behalf or by a third party that the passenger authorizes in writing. The authorization must be attached to the complaint, otherwise, Nomago will not handle such a complaint. The complaint must be substantiated. The passenger should enclose any relevant evidence and/or the corresponding statements of the hotelier, carrier or other relevant entity about the factual situation which forms the basis for the passenger's claim. If the complaint is addressed to the product or service of an individual provider, Nomago will act on behalf of the passenger and represent his/her interest in resolving individual complaints and provide the provider's response to the complaint. Nomago assumes no responsibility for the products or services of providers since it has no control over them.

iii. STAystudent online bookings

The passenger may book accommodation, tours, transfer online through the Nomago website. The passenger can book or order the desired product or service at least 10 days before the scheduled departure date. The booking is not finalized until the passenger receives the confirmation from Nomago. If the booking was unsuccessful, Nomago will inform the passenger by phone or email within two working days.

If the passenger wishes to book a product or service less than 10 days before the desired departure or has special requirements (such as booking groups of more than 9 people) he/she must contact the Nomago sales location directly by phone, fax or e-mail. If the desired product or service requires additional costs due to the last-minute nature of the booking (such as express shipping), the passengers must pay for any such costs as well.

Upon booking, the passenger is obliged to provide any information (according to the valid travel documents) that is required by the product, submit the documents that are demanded by the product and pay booking costs if required by the product. Booking conditions depend on the conditions of the individual product. These conditions are communicated to the passenger so that he or she can make the decision based on the acquired information. In case the passenger does not provide the correct information upon booking, he or she takes responsibility for any costs or consequences that result from incorrect information. Some providers offer on-demand bookings ( so-called requests). If such an offer occurs, the passenger is informed about the terms of such booking by the individual provider and is obliged to comply with them if he or she accepts their offer.

The payment day is the day on which the passenger makes the payment at the Nomago sales location or when Nomago receives the payment to their transaction account. The payment must be evident on the Nomago transaction account within their operating hours. Payments are accepted in cash or other stipulated means of payment. If the services are not paid in cash (credit cards, maestro, BA, ...), Nomago cannot pay out cash to the customer in any case, as stipulated in the conditions of non-cash payment means of financial institutions, but the passengers may request a credit note if they are eligible.

After the booking is made and payment is completed, Nomago issues a travel voucher that acts as a receipt of the booking and the payment of the product or services. The passenger receives the voucher via email or registered mail or by fax in exceptional cases. The passenger may also personally pick it up at our sales locations. The passenger must always carry the voucher as the receipt of the booking and payment since the provider of the product and service is not obliged to accept them without the voucher.
Nomago is the intermediary between the passenger and the product or service provider. As such it is responsible for providing any necessary information that the passenger needs for his or her journey. Nomago is also not liable for any claims, losses, damages, costs or expenses in the case of injury, accident or death, damage or loss of luggage or other property, dissatisfaction, disappointment, nervousness or frustration resulting from:

a) third party errors;

b) mechanical failure, government action, weather, or other factors over which Nomago has no control;

c) failure of the passenger to obtain all the necessary documents;

d) the passenger's inability to follow instructions which include, but are not limited to, check-in, check-out, baggage handling;

e) cancellation or modification of the travel offer for any reason;

f) any physical limitations or health problems of the passenger.

Changes and cancellations

The passenger may request changes to the journey (such as changing the passengers' names, number of passengers, date, destination ... ) within the scope of the conditions that are set by the provider of the product or service. In addition to any cost of the product or service, the passengers must pay a fee of €25 for every change and any other expenses which are charged by the provider of the product or service which were communicated to the passenger before or upon payment. Any changes must be made at least 1 week before departure or within the deadline which is set by the provider of the product or service.

If the passenger cancels more than 72 hours prior to departure, the cancellation fee is €25 for the issued voucher plus any other cancellation charges which are charged by the provider of the product or service and which were communicated to the passenger before or upon payment. If the terms allow the passenger to receive a partial refund upon cancellation, the passenger is obliged to provide any documents that are required by the product or service provider or Nomago. If the passenger cancels less than 72 hours prior to departure, he/she loses the entire purchase price.

The passenger must cancel in writing at Nomago and not directly at the product or service provider. This can be done via email, fax or registered mail. The cancellation is not final until the passenger receives its confirmation from Nomago.

Complaints

The passenger may file a complaint in writing within the statutory time limit. Nomago will not consider any price reduction claims, claims for damages and other claims in the absence of a written complaint. The passenger shall send their written complaint to: Nomago d.o.o., Vošnjakova 3, 1000 Ljubljana.

The complaint must be signed and can be filed by each passenger on their own behalf or by a third party that the passenger authorizes in writing. The authorization must be attached to the complaint, otherwise, Nomago will not handle such a complaint. The complaint must be substantiated. The passenger should enclose any relevant evidence and/or the corresponding statements of the hotelier, carrier or other relevant entity about the factual situation which forms the basis for the passenger's claim. If the complaint is addressed to the product or service of an individual provider, Nomago will act on behalf of the passenger and represent his/her interest in resolving individual complaints and provide the provider's response to the complaint. Nomago assumes no responsibility for the products or services of providers since it has no control over them.

IATA - contract terms and other important notifications

The International Air Transport Association (IATA) is an international organization that joins all commercial airlines and through various conventions controls 230 airlines, accounting for 93% of international air traffic.

Splošni pogoji za storitve STA Travel

Blue Ticket: https://www.statravel.co.uk/blueticket-flights.htm

G Adventure: https://www.statravel.co.uk/g-adventures-tours.htm

Contiki: https://www.statravel.co.uk/contiki-tours.htm

General terms and conditions of tourist and health insurance


CareMed - health insurance

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Coris - health insurance

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